Administrative and Anugerah Kualiti Naib Canselor (AKNC)

Introduction to Administration Unit, ICT and AKNC

Administration - provides administrative and technical support services in the aspects of human resource management, financial management, strategic planning, ICT, property management, document management, facilities and security.

ICT - computer system/application requirements and essential equipment make this unit the heart of the preparation of all related requirements. The services provided include 2 services, namely information technology system management and ICT support management.

Vice Chancellor’s Quality Award (AKNC) - is a major quality award of the university where this unit as the secretariat that manages all activities related to this award. Activities managed by this unit include report writing workshops, report evaluation workshops, final presentation sessions and are also involved during the Innovation Month Summit Day.

Customer Satisfaction 2021

Introduction

Introduction

The Quality Award was first introduced in 1996 and rebranded to the Vice Chancellor's Quality Award (AKNC) in 2000. It is an annual quality award from the Vice Chancellor of Universiti Teknologi MARA (UiTM) to the Responsibility Center (PTJ) which successfully implements excellent working quality culture. at UiTM.

AKNC is a model of level based on the Malcolm Baldrige Award (Education) model which is a reference and used by UiTM to highlight the quality culture practiced in each PTJ through reporting the achievements of their respective departments, faculties and campuses.

This model of excellence emphasizes the aspects of leadership, strategic planning, customer focus, measurement and analysis priorities, human resource management and process operations while placing the main focus on the products or services produced by the PTJs involvement.

Unlike the Baldrige Award which evaluates the excellence of organizations and agencies of different entities, AKNC's role is to foster the practice of PTJ quality culture in UiTM through the results and evidence of its implementation.

After more than 20 years of implementation of this award, it is time for AKNC to be improved to track current technological changes in line with UiTM Strategic Plan 2025. Therefore in January 2020, InQKA took the initiative to develop an online platform to manage AKNC implementation. This platform which is based on an integrated online smart information system has been named as i-AKNC (Vice Chancellor’s Intelligent Quality Award).

The development of i-AKNC is an effort to launch the 4P process (Writing, Evaluation, Validation and Awarding) in implementing the process of report writing, report submission, report evaluation, scoring management and awarding in AKNC. In short, all processes implemented will be more systematic, time and cost saving, transparent and secure.

The development of i-AKNC is based on the System Development Life Cycle which involves the planning phase, requirements collection and analysis phase, design phase, programming development phase, testing phase and maintenance phase to produce a quality system. The involvement of stakeholders is highly emphasized throughout the life cycle of i-AKNC.

With the implementation of i-AKNC, it reflects InQKA's ongoing efforts to be committed in strengthening the culture of excellent work quality at UiTM through AKNC's more customer-friendly, efficient and integrity governance

Objective

Objective

The following are the i-AKNC’s objective:

i) Provide facilities for writing and generating comprehensive AKNC reports to PTJs through an online information system

ii) Establish a consistent and integrity AKNC’s award, evaluation, and work assessment process.

iii) Develop a friendly and constructive work environment with the concept of technological sustainability and Greenation@UiTM.

i-AKNC Development Panel

i-AKNC Development Panel

In an effort to develop i-AKNC, InQKA has utilized UiTM's internal expertise comprising several individuals as the i-AKNC Development Panel in January 2020. The main task of this panel is to improve the existing AKNC implementation framework and process. Next, plan and develop i-AKNC.

The panel is composed of the InQKA Assistant Vice Chancellor, InQKA Secretariat, Consultative Panel and Technical Panel as shown in Figure 3.1.

Figure 3.1 i-AKNC Development Panel Organization Chart

Table 3.2 displays information on the panels.

Table 3.2 i-AKNC Development Panel Information

i-AKNC Development Panel

i-AKNC Development Panel

On 7 September 2020, a history was made where the i-AKNC Launching Ceremony was held and officiated by the Vice Chancellor of UiTM, Yang Berbahagia Profesor Emeritus Datuk Ir. Dr. Mohd Azraai Kassim. The program began with the opening speech from the Assistant Vice Chancellor of InQKA, Yang Berbahagia Prof Dr Hajah Roziah Mohd Janor and followed by the launching speech from Yang Berbahagia Vice Chancellor of UiTM, Yang Berbahagia Prof. Emeritus Datuk Ir. Dr. Mohd Azraai Kassim. Immediately after the launch speech, the launch of the i-AKNC system and book was done with a montage display and also the handing over of the book to the Yang Berbahagia Vice Chancellor of UiTM. The Council has introduced all the Consultants responsible for developing the system and also producing the i-AKNC book.

Video 4.1 Introduction to the i-AKNC System

Video 4.2 i-AKNC Book and System Launch Montage

Mesyuarat Pencapaian Strategik 2020

Mesyuarat Pencapaian Strategik 2020

AKNC 2019

AKNC 2019 CALENDAR OF ACTIVITIES

ACTIVITY	DATE
AKNC 2019
AKNC Management Committee Meeting - Criteria Revision	26^th February 2019
AKNC 2019 Criteria Training	26^th March 2019
AKNC 2019 Briefing & Report Writing Training (Departments)	8^th April 2019
AKNC 2019 Briefing & Report Writing Training (Faculties)	9^th April 2019
AKNC 2019 Briefing & Report Writing Training (UiTM Campuses)	11^th April 2019
AKNC 2019 Report Submission	26^th July 2019
AKNC 2019 Reviewer's Training	15^th August 2019
AKNC 2019 Report Evaluation	03^rd-06^th September 2019
AKNC Management Committee Meeting	17^th-18^th September 2019
Announcement of AKNC 2019 Finalist	03^rd October 2019
Simulation for Final Presentation AKNC 2019 Panel	08^th October 2019
AKNC 2019 Finalist Presentation	14^th October 2019
Result of AKNC 2019	14^th November 2019

AKNC 2019 FINALIST PRESENTATION

AKNC 2018

AKNC 2018 CALENDAR OF ACTIVITIES

ACTIVITY	DATE
AKNC 2018
AKNC Management Committee Meeting - Criteria Revision	20^th February 2018
AKNC 2018 Briefing & Report Writing Training (UiTM Campuses)	4^th April 2018
AKNC 2018 Briefing & Report Writing Training (Faculties)	9^th April 2018
AKNC 2018 Briefing & Report Writing Training (Departments)	11^th April 2018
AKNC 2018 Report Submission	28^th August 2018
AKNC 2018 Reviewer's Training and Report Evaluation	01^st - 04^th October 2018
AKNC Management Committee Meeting	15^th - 16^th October 2018
Announcement of AKNC 2018 Finalist	24^th October 2018
AKNC 2018 Finalist Presentation	12^th November 2018
Results of AKNC 2018	13^th December 2018

RUBRICS

Perunding i-AKNC


Ts. Noorfaizalfarid Hj Mohd Noor (Ketua)	Pn. Siti Fatahiyah Mahamood	En. Abd Razak Abu Kassim
Pensyarah Kanan, FSKM	Ketua Sistem Audit, ACIS	Ketua Unit Kualiti
UiTM Cawangan Perlis	UiTM Shah Alam	UiTM Cawangan Terengganu
Email: nfaizalf@uitm.edu.my	Email: sitif006@uitm.edu.my	Email: razakkassim@uitm.edu.my


Dr. Shatina Saad	Prof. Madya Dr. Noriah Othman	Dr Mohamad Fariz Mohamad Taib
Pensyarah Kanan, FPP	Profesor Madya, FSPU	Pensyarah Kanan, FSG
UiTM Cawangan Selangor	UiTM Shah Alam	UiTM Shah Alam
Email: shatinas@uitm.edu.my	Email: noriah403@uitm.edu.my	Email: mfariz@salam.uitm.edu.my


En. Hadzli Ishak
Ketua Unit Kualiti
UiTM Cawangan Kedah
Email: hadzli@uitm.edu.my

FAQ

Q1: When is the deadline for AKNC reports to be uploaded into the i-AKNC system?

A1: The deadline for each PTJ to upload the report (which has been confirmed by the Head of Department) is based on the date set by InQKA.

Q2: What is the website for the i-AKNC system?

A2: The website for the i-AKNC system is iaknc.uitm.edu.my. The system can be accessed using Web SSO.

Q3: I have just been appointed by the Head of Department as the AKNC Coordinator. How do I get access to the i-AKNC system?

A3: AKNC coordinators can get access to the i-AKNC system by sending an email to the AKNC secretariat (Mrs. Siti Norul'Ain Mohd Azizi or Mrs. Hairina Ahmad Bakri).

Q4: What is the function of the AKNC Coordinator at PTJ?

A4: The functions of the AKNC Coordinator at PTJ are as follows:

Choose a focus area on upon approval by the Head of PTJ.
Appoint the AKNC report writers into the i-AKNC system (appointment letter is issued manually by the Head of PTJ).
Write the AKNC report (if appointed as the AKNC report writer).
Review the AKNC report for each criterion.
Send the reviewed AKNC report to the Head of PTJ before submit it to InQKA through the i-AKNC system.

Q5: How can I get a letter of appointment as an AKNC PTJ coordinator?

A5: The letter of appointment of the AKNC Coordinator can be downloaded from the i-AKNC website after the name registration is done by the AKNC secretariat.

Q6: How do I register the name of the author who has been appointed as a writer for AKNC report?

A6: AKNC coordinators who have access to the i-AKNC system can register writers who have been appointed in the current year.

Q7: Who will prepare the AKNC report writer’s appointment letter?

A7: The writer's appointment letter is prepared by the respective PTJ where the letter will be signed by the respective Head of PTJ.

Q8: What is the maximum limit of AKNC report writers that can be appointed by each PTJ?

A8: The maximum limit of AKNC report writers that can be appointed by each PTJ to gain access to the i-AKNC system is 30 people only.

Q9: Does the i-AKNC system distribute writers according to AKNC criteria?

A9: No, the Coordinator will determine the criteria for the writer.

Q10: Why doesn't the i-AKNC system limit the access of writers to the set criteria only?

A10: This is intended to allow all writers to see the writings of other criteria and to allow them to harmonize their respective writings.

Q11: Can writing be done simultaneously?

A11: Writers can write the reports simultaneously.

Q12: How many outcomes should be reported?

A12: Writer only needs to focus on three (3) main outcomes and each outcome is reported in the following section:

Outcome 1
Outcome 2
Outcome 3

Q13: What forms of documents and evidence are allowed/can be used for the evidence column in writing?

PDF files/copies only with maximum of three (3) pages for each evidence.
Subject to a maximum of five (5) proofs.
Sending evidence via Google Drive link is not allowed.

Q14: Who will send the completed report?

A14: The coordinator will send the completed final report to the Head of PTJ for review. If the Head of PTJ approves, he/she will press the "send" button.

Who can I contact about AKNC?

NO	NAME	POSITION	NO. PHONE
AKNC SECRETARIAT:
1.	Puan Siti Norul'Ain Mohd Azizi	Senior Assistant Registrar	03-5543 5711
2.	Puan Hairina Ahmad Bakri	Senior Executive Officer	03-5543 5713
TECHNICAL:
1.	Puan Fauzilah Idris	Senior Assistant IT Officer	03-5543 5747