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Introduction

Due to the maturity of all QMS in UiTM, the top management made a strategic decision in 2010 to remove the scaffolding on the QMS of all faculties and campuses in the likes of the ISO9001 external certification.  This is not only a savings to the university, but provides a further challenge to the respective Chief Quality Officer (i.e Deans and Rectors) to ensure that their respective organization (PTJ) continually improve, remain strong and be sustainable.  

The QMS is now enhanced by the establishment of a review process, a Self Review by the PTJ itself and a peer review (InQKA External Review) conducted by InQKA. The criteria for these reviews are the Code of Practice for Institutional Audits (COPIA) and Code of Practice for Programme Accreditation (COPPA) requirements from the Malaysian Qualifications Agency (MQA).

The self review exercise is an important activity in the quality assurance process in UiTM.  It draws upon all reviews in the system, including a review of the QMS.  It enables the PTJ to reflect on its own priorities and activities and thereby assure itself as well as its stakeholders that policies, systems and processes for the development, maintenance and enhancement of quality are functioning effectively.  Areas of strength and excellence as well as areas in need of focused attention for improvement can be identified through the self reviews.  An output of the self review would include recommendations for improvements or enhancements to policies, processes, programmes, services, facilities, and human resources.  Findings of the Self Review are recorded in the Self Review Report (SRR) of the PTJ which provides a foundation for the InQKA External Review.  The review by InQKA validates the self review findings and conclusions and ultimately evaluates the robustness of the PTJ’s quality assurance function. 

 

Process

 

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External Reviewers

 

Schedule

Documentation ER 2017

Audit Plan 2017


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Self Review Report Template


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External Review Training (ERT)

 

OVERVIEW

In 2010, all faculties, academic centers and campuses that subscribed to the ISO 9001 external certification for the scope of teaching and learning were instructed to terminate the certification due to the maturity of the quality management system (QMS) in place.  InQKA was then assigned the responsibility for the academic quality assurance process with a focus on a) Input b) Process c) Output and d) Feedback using the MQA’s Code of Practice for Institutional Audits (COPIA) and ISO 9001 as the review criteria.

 

The InQKA External Review is an important part of the UiTM quality assurance process; it is internal to UiTM but external to all faculties, academic centers and branch campuses.  The reviews are conducted by UiTM academic staff who are trained for this purpose.

 

TRAINING OBJECTIVES

The two days course is designed to help participants understand the UiTM quality assurance process in meeting COPIA requirements and to demonstrate the approach used to conduct an effective, value adding review.  Auditing techniques, compatible with both ISO 9001 and ISO 19011, will be discussed and participants will benefit from learning how to plan, perform and report on the review.  UiTM will benefit from a bigger pool of trained reviewers who would be ready to assist their respective departments in conducting their own self review, remain compliant with the COPIA requirements as well as provide staff with the tools and techniques to identify gaps that threaten the effectiveness of the quality assurance system.

 

TRAINING CONTENTS

The course comprises modules presented through slide presentations:  Overview of UiTM QA, COPIA Requirements, Preparation and Planning, Conducting the Review, Documents and Evidence, Report Writing.  Activities are included to enhance learning. 

 

WHO SHOULD ATTEND

This course is ideally suited for academic staff with at least five years experience in UiTM as lecturers.  Quality Managers and other academic staff who have a responsibility for conducting internal audits or for quality assurance are encouraged to attend.   InQKA also welcomes those who have conducted audits/assessments for MQA to join in the course and eventually become part of the InQKA External Review team.

CERTIFICATES

All participants who complete this course will be issued with a certificate of attendance signed by the Assistant Vice Chancellor at InQKA.